Privacy Policy

Last updated 24 October 2026

Sternmed Afrika (“we”, “us”) respects your privacy. This policy explains what personal data we collect through sternmedafrika.com, WhatsApp, phone and email, and how we use it, in line with the Kenya Data Protection Act, 2019.

Data we collect

• Contact details you give us, such as your name, phone number, email address, facility name and delivery address.
• Order details, such as the products, quantities and payment records for your purchases.
• Messages you send us on WhatsApp, by email or through this website.
• Basic technical data, such as your browser type and pages visited, collected through cookies needed for the shop and cart to work.

How we use your data

• To prepare quotes, process orders, arrange delivery and send invoices.
• To reply to your questions and give you customer support.
• To meet our legal, tax and accounting duties.
• To improve our website and product range.

We do not sell your personal data. We only share it with service providers who help us run the business, such as delivery partners, payment providers and our web host, and only as far as needed.

How long we keep it

We keep order and invoice records for as long as the law requires. Other enquiries are kept only as long as needed to serve you.

Your rights

You may ask to see, correct or delete the personal data we hold about you, or object to how we use it. To do so, email info@sternmedafrika.com or call +254 799 526972. You may also complain to the Office of the Data Protection Commissioner.

Security

Our website uses encrypted connections (HTTPS) and we limit access to your data to staff who need it.

Changes

We may update this policy. The date at the top shows the latest version.